Service support from the MARS SOLUTIONS – this is a protection of critical areas of your infrastructure from unexpected outages. This means that in the event of equipment failure, your customers will continue to receive uninterrupted service, business-critical applications will operate and IT Department staff will focus on problems important for business growth.
Depending on the needs of the customer, MARS SOLUTIONS can provide various options for support, from the most basic (consultation, participation of engineers in the elimination of failures, assistance in working with vendors in equipment replacement under warranty of the vendor) until a comprehensive analysis of the infrastructure and a full spectrum of preventive and restorative works.
We offer various options of service support depending on the needs of your business:
– 8×5/24×7 Support mode – means that our specialists are guaranteed to provide remote advice or will leave at a customer’s site during working hours 8×5 (weekdays from 9:00 to 18:00) or round the clock 24×7 (24 hours a day, 7 days a week).
– Extended support guarantees a temporary replacement of defective equipment from MARS SOLUTIONS or vendor warehouse during the return or repair period. This support is especially necessary for Telecom operators and banks, as even a short-term failure in the network can have a significant impact on customer loyalty.
– Help-desk support means advising the client on the phone. Most manufacturers couldn’t provide russian-speaking language technical support and our experts can solve any issues with the help-desk of any vendors.
MARS SOLUTIONS adheres to a systematic approach to the definition of service objects, which can have an impact on the functioning of the infrastructure as a whole. A systematic approach allows you to control a larger number of variables and, therefore, to avoid a large number of potential problems.
Your query or request for technical support You can post at our TECHNICAL SUPPORT online web portal.